Pay Utility Bills Online

City of Lancaster Customers ONLY

Water utility payments are due on the 20th of the month.

Convenience fees will apply to all payments made through PSN.

Click the image above to pay online.

Pay by phone: 877-885-7968
Please have your account number to complete the transaction.

For assistance with paying online, call PSN Support at 866-917-7368.

For questions on billings or amounts due, please contact the City of Lancaster Water Department at (608) 723-6225.

Payment Service Network (PSN) is a third party online / phone payment system used by the City of Lancaster. PSN has been certified as maintaining the highest level of security as required by the credit card industry.

For more information about our Water and Wastewater Department, please click here.

Need to Start or Stop Water Service? Fill out the form below:

Online Form: Request to Start Water Service

Online Form: Request to Stop Water Service

PDF Forms:

Application / Termination Form for Utility Accounts

Auto Payment Agreement

Deferred Payment Agreement Form

Request Name / Mailing Address Change

Utility Bill Explanation